Players of Genshin Impact are facing significant challenges in receiving their limited-time redemption codes from McDonald’s. This collaboration with HoYoverse’s popular open-world RPG started on September 17 and has sparked widespread reports of problems within the gaming community.
The partnership offers special menu items, including the “Genshin Impact Apple Pie” and the “Genshin Impact Deluxe McCrispy Meal.”
Customers in the United States can earn unique in-game rewards until September 29 by purchasing these items. Rewards include Primogems, Golden Apple Pastries, a special Wind Glider, and an exclusive name card. Customers are supposed to receive a redemption code shortly after placing their order, but many have reported delays or failures in receiving these codes.
Numerous players have shared their experiences on social media platforms, with some reporting success in obtaining their codes after contacting McDonald’s customer support. For instance, Reddit users like thesearchforstars and Several_Guarantee739 mentioned that they received their codes only after calling customer service. Typically, redemption codes should arrive via email linked to the customer’s McDonald’s account soon after an order is placed. However, some players have waited 30 to 40 minutes or even several hours for their codes.
This issue seems to be prevalent on the first day of the collaboration, as customer support has acknowledged a high volume of inquiries related to Genshin Impact redemption codes.
The community speculates that email settings within the McDonald’s app may be contributing to these problems. Players have suggested that those who have disabled email communications might not receive their codes. Therefore, it is advisable for fans to ensure this option is enabled in their app settings before placing an order.
Once players receive their redemption codes, they can redeem them as they would with any regular promotional code from HoYoverse. The codes will remain valid until October 29, but the McDonald’s promotion is only active from September 17 through September 29.
As Genshin Impact continues to engage its fanbase through collaborations like this one, players hope that McDonald’s can resolve these issues promptly to enhance the overall experience of this unique partnership.