A recent analysis by Fast Company has named a KFC outlet at Los Angeles International Airport (LAX) as the worst in the United States. The assessment, based on customer reviews from Google Maps, reveals a range of problems that have earned this location its unfortunate reputation.
Customers have voiced their dissatisfaction with the LAX KFC, describing the experience as disappointing. One particularly harsh review labeled the visit as “sad,” criticizing the staff for their rudeness and the menu for being both “poor and overpriced.” The review continued, “Avoid if you can. They messed up a simple order on a limited menu. Just sad. Eating there made me feel sad. I feel sorry for anyone who has to suffer through this place.”
The Fast Company analysis didn’t stop at LAX. It also identified other poorly rated KFC locations across the country. A KFC in Maricopa, Arizona, was ranked as the second worst, followed by locations in Midland, Texas; Goodyear, Arizona; and Littleton, Colorado, rounding out the bottom five.
In contrast, a KFC in Brazil, Indiana, was praised as the best in the nation. Customers there highlighted the hot, ready-to-serve food, the friendliness of the staff, and the efficient service, even during busy times. One review noted, “The food was hot and ready. The staff was very kind and helpful. The place was packed, but we didn’t have to wait to be served. A great addition to our small town. I will be back.”
Other top-ranked KFC locations included those in Sapulpa, Oklahoma; West Plains, Missouri; Harrisburg, Illinois; and Madisonville, Tennessee. These sites were recognized for their quality service and positive customer experiences, setting them apart from the less fortunate locations.